Delivery and Returns
FREE Shipping to all Continental USA
We offer FREE shipping on all of our products on our website. We ship UPS or USPS depending on package size and weight. If your address doesn't allow UPS or USPS deliveries, we will cancel your order and issue a refund.
For all customized items, please allow 1-3 extra days.
Shipping times vary per region:
Colorado - please allow 1 day for shipping
Rocky Mountain region - please allow 1-3 days for shipping
West Coast - please allow 2-3 days for shipping
Midwest Area - please allow 3-4 days for shipping
East Coast - please allow 4-5 days for shipping
We strive to keep all our inventories up to date, but in the rare case your item is not in stock, we will inform you and place it on back order or issue a refund if desired.
We want to make sure you are 100% happy with your purchase. All return requests must be made within 10 days after receiving your order and must be shipped within 5 days after receiving the return label. Please use the same box that you received your item in.
We are happy to accept returns or exchanges on any unused product. All items must be in the same condition as it was received. Any defective item can be exchanged for an exact item replacement, otherwise we will issue a refund if desired.
We DO NOT issue refunds on items damaged, soiled, washed, chewed or destroyed by your pets. These are not chew proof items and we don't advertise them as such.
If you're making an exchange, we will send you a return label. If you'd like to return an item, we will issue a refund and will deduct $4.95 for return shipping.
For all delivery or return issues, please contact us at firstname.lastname@example.org or go to 'My Orders', click on the order with the item you wish to return and click on 'return' next to the item information in that order.
We do NOT issue any refunds on customized items.
By placing an order, you automatically agree to all the terms and conditions of this site.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
HOUNDHOMES.COM COLLECTS SALES TAX in states where we have physical presence (or nexus),that is only Colorado.
HOUNDHOMES.COM DOES NOT COLLECT SALES TAX in any other state than Colorado because HoundHomes.com is not required to collect sales or use tax in these states.